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Ordering policy
Written by Claudia Abbo   
Monday, 15 June 2009

Starting June 15, 2009 the new Allstar Wireless Ordering protocol will take effect.  This means that all delivery, pick-up, or shipping orders must be placed THE DAY BEFORE they are scheduled to be received.  The cut-off time to place your order is 3:00 P.M., any orders placed after 3:00 P.M. will not be processed until the next day.  All shipping orders will still be sent out same day, but as usual will not be received by the retailer until the next day.  Retailers scheduled for Monday delivery must place their order any time before 9:00 A.M. that same day to ensure the order will be processed and ready for delivery.  Also note: Shipping is only available for stores that are not on the delivery route. See attached email for the Allstar Wireless delivery schedule.

Orders will only be accepted via the Allstar Wireless ordering website, NO EXCEPTIONS.  If you have any problems regarding your user name and password or any questions on how to use the website feel free to contact me at (248)579-1964, or by e-mail at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

Walk-in, faxed, call-in, or e-mail orders will NOT be processed.  Any add-on orders will be processed separately, if you receive your order via shipping CHARGES MAY APPLY.
 
Sprint return Policy
Written by Claudia Abbo   
Monday, 30 March 2009
NEW Sprint Return Guidelines Sprint has updated their guidelines for all returns. It is crucial that all Sprint retailers abide by these rules and regulations.

Please click the Sprint RMA links for further instructions.

 
Effective immediately
Written by Claudia Abbo   
Thursday, 05 March 2009
Effective immediately the AllStar Wireless warehouse will be implementing a $10 COD (Collect On Delivery) fee for all orders that are shipped COD. This will mean that if we ask UPS to collect a check upon delivery you will be charged a $10 fee. This is NOT a shipping charge. Pickups, deliveries or accounts that are NET30 but below their credit limit will NOT incur this fee.  If you get your orders shipped via UPS and pay COD, you can expect to pay this fee.  If you have any questions please feel free to contact Claudia or myself.
 
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